Fees, Cancellation & Rescheduling Policy
Please read the following information carefully before commencing services.
Appointments
Appointments are reserved specifically for you. To allow us to offer the appointment time to another client, we kindly ask that cancellations or rescheduling requests be made at least 24 hours before the scheduled appointment.
Cancellation & Rescheduling Fees
| Notice Given | Applicable Fee |
|---|---|
| 24 hours or more notice | No cancellation fee will apply. |
| Less than 24 hours' notice | A cancellation fee of 50% of the scheduled session fee will apply. |
| 12 hours or less notice, or failure to attend (no-show) | The full session fee will apply. |
Emergencies & Exceptional Circumstances
Genuine emergencies or exceptional circumstances may be considered on a case-by-case basis. The cancellation fee may be waived at the discretion of Healing Harbour Asia.
Session Fees & Refunds
Fees for services already provided are non-refundable.
Payment arrangements and session fees will be communicated before or at the commencement of services.