Our Services

Terms & Conditions

Counselling is a collaborative process between you and your counsellor. It provides a safe and confidential space to explore your thoughts, emotions, experiences, relationships, and concerns.

Your counsellor will contribute professional knowledge, therapeutic skills, and compassionate support. You are encouraged to participate openly and actively in the process, while moving at a pace that feels appropriate for you. Counselling can support meaningful personal growth and change; however, individual outcomes vary, and no particular result can be guaranteed

1. Client Rights & Responsibilities

Your Rights

You have the right to:

• Be treated with dignity, respect, and without discrimination or judgement.
• Ask questions about your counselling, therapeutic approach, or progress.
• Discuss any concerns you have about the counselling process.
• Make informed decisions about your care.
• Pause or end counselling at any time. Fees for services already provided remain payable.

Your Responsibilities

You are encouraged to:

• Participate honestly and openly in the counselling process.
• Communicate your needs, concerns, and expectations with your counsellor.
• Attend scheduled sessions punctually and provide reasonable notice if you need to cancel or reschedule.
• Take responsibility for decisions and actions relating to your own well-being.

Counselling is a partnership. Your counsellor will provide professional guidance and support, while your engagement and participation contribute to the therapeutic process.

2. Professional Boundaries

Healing Harbour Asia is committed to maintaining appropriate professional and ethical boundaries.

Your counsellor will not enter into personal, financial, social, or other relationships with you that could interfere with the professional counselling relationship.

Counselling sessions are intended for therapeutic purposes and are not a substitute for emergency, medical, or psychiatric care where such care is required.

3. Scope of Services

Healing Harbour Asia provides counselling, coaching, parenting support, family and relationship counselling, and other therapeutic services within the practitioner’s professional training and scope of practice.

Unless specifically agreed and appropriately qualified to do so, Healing Harbour Asia does not provide:

• Psychological or diagnostic testing
• Expert witness services or court testimony
• Legal opinions
• Formal forensic assessments or reports

Where appropriate, a confirmation of attendance may be provided upon request. If your needs fall outside the scope of our services, we may discuss appropriate referrals or additional professional support with you.

4. Confidentiality & Privacy

Your privacy is important to us. Information shared during counselling is treated as confidential and will be handled with care in accordance with applicable professional and legal requirements.

Information will not ordinarily be disclosed to another person or organisation without your consent, except where disclosure is required or permitted by applicable law, or where necessary to address serious safety or safeguarding concerns.

Limits to Confidentiality

There may be circumstances where confidentiality cannot be maintained, including:

• Where there is a serious and imminent risk of harm to yourself or another person.
• Where there are serious safeguarding concerns involving a child or vulnerable person.
• Where disclosure is required by law, regulation, or a lawful court order.
• Where professional consultation or supervision is necessary to support safe and ethical practice.

Where possible and appropriate, your counsellor will discuss the need for disclosure with you before information is shared.

5. Professional Supervision

To maintain professional standards and provide responsible care, your counsellor may seek professional supervision or consultation.

Where your case is discussed for supervision or professional consultation, reasonable care will be taken to protect your identity and privacy, and identifying information will only be shared where necessary and appropriate.

6. Communication Outside Sessions

Communication outside scheduled sessions should generally be limited to practical matters such as appointments, scheduling, and administrative arrangements.

Email, messaging, or other electronic communication may not be continuously monitored and should not be relied upon for urgent or emergency support.

Please do not use ordinary messages or email to communicate an immediate risk to your safety.

7. Emergency & Crisis Support

Counselling sessions are not an emergency or crisis response service.

If you are experiencing an immediate risk of harming yourself or someone else, or are experiencing a medical or psychiatric emergency, please seek urgent professional assistance rather than waiting for your next counselling session.

In Singapore, you may:

• Call 995 for an immediate medical emergency.
• Go to the nearest Accident & Emergency department.
• Contact Samaritans of Singapore (SOS) at 1767 for 24-hour emotional support.

Where there is a serious and imminent safety concern, your counsellor may need to take reasonable steps to protect you or another person, including contacting appropriate emergency or support services.

8. Children, Young Persons & Family Counselling

Where counselling involves a child or young person, consent will be obtained from the appropriate parent, guardian, or authorised person where required.

The counsellor will work to respect the young person’s privacy while also recognising the responsibility to act when there are significant safety or safeguarding concerns.

For family or couples counselling, information shared within a joint session may not be treated as confidential from the other participants in that session. The boundaries of confidentiality will be discussed at the beginning of the counselling process.

9. Cancellation & Rescheduling Policy

Appointments are reserved specifically for you. To allow us to offer the appointment time to another client, we kindly ask that cancellations or rescheduling requests be made at least 24 hours before the scheduled appointment.

• 24 hours or more notice: No cancellation fee will apply.
• Less than 24 hours' notice: A cancellation fee of 50% of the scheduled session fee will apply.
• 12 hours or less notice, or no-show: The full session fee will apply.
• Genuine emergencies or exceptional circumstances: The cancellation fee may be waived at the discretion of Healing Harbour Asia.

We understand that unexpected situations can happen. Please contact us as soon as possible if you are unable to attend your appointment.

Fees for services already provided are non-refundable. Payment arrangements and session fees will be communicated before or at the commencement of services.

Please review the full Fees, Cancellation & Rescheduling Policy before proceeding.

10. Consent to Therapeutic Approaches

Depending on your needs and goals, your counsellor may draw from different evidence-informed approaches as part of an integrative counselling process.

These may include person-centred therapy, Cognitive Behavioural Therapy (CBT), Motivational Interviewing, Narrative Therapy, Solution-Focused Brief Therapy, Acceptance and Commitment Therapy (ACT), trauma-informed approaches, and relationship or family therapy concepts.

Where appropriate and within the practitioner’s training and scope of practice, other complementary therapeutic approaches, including clinical hypnotherapy, may also be discussed.

Your counsellor will explain the approach being used and you are welcome to ask questions or express any concerns at any time.

11. Recording of Sessions

Counselling sessions will not be audio- or video-recorded without your knowledge and appropriate consent.

If recording is considered for professional training, supervision, or other therapeutic purposes, this will be discussed with you beforehand, and separate consent will be obtained where required.

12. Free consultation

Clients are entitled to a one time 15-30 minute consulation session before committing to any full sessions. This offer is limited to one session per individual.

13. Clinical Hypnotherapy

Hypnotherapy may be incorporated into your sessions where appropriate and will always be discussed with you beforehand. Participation is voluntary.

Acknowledgement & Consent

By signing this form or submitting it electronically, I confirm that:

• I have read and understood the information provided in this consent form.
• I have had the opportunity to ask questions about counselling and the services provided.
• I understand the nature and limits of confidentiality.
• I understand that counselling is a collaborative process and that outcomes cannot be guaranteed.
• I understand that counselling is not an emergency or crisis service.
• I understand the circumstances in which confidentiality may need to be limited.
• I consent to receiving counselling and/or therapeutic services from Healing Harbour Asia.
• I understand that I may discuss any concerns about my counselling with my counsellor at any time.
• I understand that I may withdraw my consent or discontinue counselling at any time, subject to fees for services already provided.

I have read and understood the Terms & Conditions and agree to the terms stated above.